About the Shipping Time
Please check the shipping time of your ordered product shown on the product page in order to make sure that you can receive it in time by when you require it.
Please be advised that the shipping time is the length of time required for delivery after the payment and order details are confirmed.
Moreover, because the shipping time could be earlier or later due to stock availability and/or delivery status, please also check the order acknowledgement mail for the shipping time.
In terms of the following cases, please pay special attention to the shipping time:
- Bank transfer (Domestic sales only): Your order will be processed only after the payment is confirmed. (Please note that we are unable to confirm payment by bank transfer on weekends and holidays due to the business hours of financial institutions.)
- Order after 3 o’clock p.m.: You order will be basically processed the next business day.
For example, in the case of a product with “Shipping time: after 3 weeks,” if you place your order after 3 o’clock p.m., it will take 3 weeks after the next business day to prepare the product.
Please note that orders on Friday after 3 o’clock p.m. will be processed on the following Monday.
Please also note:
- For an order including multiple items with different shipping times, we will ship all of the products once in accordance with the latest shipping time.
- We make efforts to ship ordered products as early as possible; however, there may be cases when the shipping date would be delayed due to the stock availability and the crafts status as well as selected ring size and options. Additional 1 – 2 weeks may be required for some cases. If it becomes difficult to deliver the order by the specified date or the shipping time indicated on the product page, we will contact you by email.
- Delay in delivery may occur due to natural disasters and/or bad weather. For international shipping, delay in flight and/or custom clearance may also result in late delivery.
For urgent matters, please contact
us. We will try to meet your requests as much as possible.