About Returns, Exchanges and Repairs (For Overseas Customers)
About Returns, Exchanges and Repairs
・We accept exchanges or repairs only when faulty or wrong products are delivered and when we are informed by email within one week after the items are delivered. No other reasons except faulty or wrong products are acceptable.
・Regardless of product types including ready-made, custom-made or
custom-designed, we offer repair or exchange only. We do not accept order
cancellations or refunds for any items.
・All products should be in the original condition and unused.
・Please note that we may ask you for photos of the delivered products to confirm your request.
・In terms of customized items including additional engraving and
gemstone options and so forth, changes in design and/or specification after
order confirmation may be accepted with an handling charge. Please note that
there may be a case when we cannot accept any changes due to the progress of
the product at the time of contact. Please contact us for details.
Resizing and After-Sales Service
・For K.UNO products, we offer fee-free after sales services including resizing, repolishing, refinishing, cleaning and inspecting when customers can come to and pick up the item at one of our shops in Japan. Fee free resizing is only applicable to the case when the customer DOES NOT CHANGE the finger to wear and no large change in size is requested. When he/she changes the finger and/or a large change in size is requested, we will charge a resizing fee. Please note that, when a large change in size is requested, we may not be able to meet your resizing request due to physical and/or technical reasons.
・Please also note that there are products that some fees will be required or that we are not able to resize due to the design features.
・K.UNO products are eligible for such services.
・When you consider visiting one of K.UNO shops in Japan for repair, please do so. Yet, please kindly note:
- You should be able to come to and pick up the item at one of our shops in Japan. Please make a reservation for an English speaker well in advance via the reservation form.
- Repair requires specific time for each design. We may not be able to repair an item during your stay. Please understand and consult with store clerks for detailed information. When repair cannot be finished during your stay in Japan, international shipping is the option. Please note that, in this case, the shipping fee, custom duty and its related fee should be paid by the customer.
・Please note that we do NOT accept repair requests including resizing by overseas shipping in order to avoid loss and/or damage in transit. Please consult with a local jewelry store first. If no such store is available, please contact us. Please note that we may be able to accept such requests only when customers can pay round-trip international shipping fees, applicable customs duties and any handling charges for import customs clearance. In addition, please also be responsible for any loss and/or damage in transit.
・Please be responsible for the size you choose. To avoid resizing, please choose a ring size in a Japanese standard size. Ring sizes vary in each country. Prior to ordering, please check the inner circumference and diameter of your ring size, and choose a size from the size chart. For accurate inner circumference and diameter information, we recommend that you would consult with a local jewelry shop.