Placing, Modifying or Cancelling Orders (For Overseas Customers)

How to Order

1. Choose a finger that you plan to wear the ring (for ring orders)

2. Select a metal kind.

3. Choose a ring size (for ring orders).

4. Check “Engraving Option” and enter letters to be engraved.

5. Select a wrapping option.

6. Choose a number of your order quantity.

7. Add to the shopping cart.


Please enter necessary information including your shipping information, select payment method and so forth by following instruction on the screen.

After completing your order, you will receive an order confirmation email from shopping@k-uno.co.jp.

Order Acknowledgement

After you place your order, an automatic email of your order acknowledgement will be sent. The email includes the details of your order, the total amount, the orderer and shipping information. Please check the email and confirm all of the information is correct (*).

(*Please make sure that your email address is correctly entered and/or that you can receive an email from K.UNO Online Shop for further communication.)


In case when you do not receive any emails after placing your order, please check your email address and email receive option setting; then, please inquire us by email ( shopping@k-uno.co.jp) .

Modification of Your Order

When you wish to change the shipping address, please contact us by email ( shopping@k-uno.co.jp) or from inquiry form.

Please be advised that there may be a case when we cannot change the shipping date and/or address.


In terms of customized items including additional engraving and gemstone options and so forth, changes in design and/or specification after order confirmation may be accepted with a handling charge. Please note that there may be a case when we cannot accept any changes due to the progress of the product at the time of contact. Please contact us for details.


Please be advised that products indicated as “Unable to Cancel” (キャンセル不可) may not be subject to any changes in order.

Cancellation

Regardless of product types including ready-made, custom-made or custom-designed, we offer repair or exchange only.

We do not accept order cancellations or refunds for any items.